How can I resolve questions or concerns about my vehicle?Your satisfaction is important to your dealership and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealership's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager.
STEP TWO -- If, after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. (In Canada, contact GM of Canada Central Office in Oshawa by calling 1-800-263-3777: English, or 1-800-263-7854: French.)
We encourage you to call the toll-free number, listed above, in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative:
- Your name, address, home and business telephone numbers
- Vehicle Identification Number (This is available from the vehicle registration, title, or the plate above the left top of the instrument panel and visible through the windshield.)
- Dealership name and location
- Vehicle's delivery date and present mileage
- Nature of concern.
When contacting Chevrolet, please remember that your concern will likely be resolved in the dealership, using the dealer's facilities, equipment and personnel. That is why we suggest you follow STEP ONE first if you have a concern.
Where can I write for Customer Assistance?
In the U.S., the correct address for Chevrolet Customer Assistance in the United States is:
Chevrolet Motor Division
Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047International customers please see the International Section for assistance.
Can I purchase Owner's Manuals and other General Motors publications?
Service Manuals, Service Bulletins, Owner's Manuals and other service literature are available for purchase for all current and many past model General Motors vehicles. Service manuals contain diagnostic and repair information for all chassis and body systems. Call the following toll-free telephone numbers for ordering information:
United States
1-800-551-4123Canada
1-800-668-5539
Back to Autopedia Home Page
. Copyright ©1995-2004 by AUTOPEDIA®, all rights reserved. AUTOPEDIA®, AUTO411™, CAR-IQ™, DEALERPEDIA™, UNILOT™, SIMULSEARCH™ and INTERQUOTE-RFP™ are trademarks of AUTOPEDIA®. All other trademarks, tradenames and/or service marks are the property of their respective holders. Although all information and prices contained herein are obtained from sources deemed to be reliable, AUTOPEDIA® assumes no responsibility for the accuracy of the information and no liability for any errors and/or omissions. All information is subject to change without notice.
![[email image]](../Graphics/email1.gif)
![[email image]](../Graphics/email2.gif)